If you require to return an item we provide a full returns policy, subject to the following conditions. You must contact us within 3 days of receiving your item & the return must be within 30 days. The item must be returned unused & in it’s original box or packaging. You will be offered the opportunity to exchange the item or a full refund of the goods will be provided. Damaged or faulty items must be clean and the goods will be inspected on return before a refund will be made. With the exception of damaged or faulty goods all refunds are subject to full shipping/postage charges & returns postage is the responsibility of the purchaser, return postage charges for damaged or faulty goods will be reimbursed. The purchaser is also responsible for the safe return of the item, which should be by recorded post & delivery. Dave Wilson Equine Sports accepts no responsibility for return items lost in the post.
Sale items are non-returnable (this includes items in Bargain Basement).

Order Cancellation Policy

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone text message and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £35 charge to cover any subsequent administrative expenses.

Termination of Agreements & Refunds Policy

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at info@davewilsonequinesports.com for questions related to refunds and returns.